DAE Staff Exchange Expands Trans-Tasman Service

Andre Tawaf DAE300

Orlando, Florida – February 25, 2014 – (INTUITION by Perspective Group) – Global vacation exchange company DAE is introducing a new kind of exchange – a staff exchange between its Australian and New Zealand offices throughout February and March.

The program will see Australian and New Zealand customer service consultants spend up to two weeks working in the opposite country to better familiarize themselves with the local product and different needs of each market.
DAE Australia/New Zealand Regional Manager, Andre Tawaf, said the benefits of promoting staff education and interaction would be felt across the company.

“The staff exchange is an opportunity for our consultants to gain a better understanding of the products and resorts they exchange their local members into,” said Andre.

“This level of attention really stands out from a customer perspective.

“For example, when an Australian DAE member wants to book a New Zealand holiday, our Australian staff will be further educated on the New Zealand market and able to impart their own personal experience, and vice versa, ultimately improving the member’s experience.

“We also want staff to learn from each other’s business and create synergies to continually improve business efficiencies and, most importantly, the customer service across the Tasman.

“At DAE we are constantly expanding our online presence, but customer service is our focus. We love talking to and helping our customers, and many choose to call us simply to speak with a friendly and familiar member of staff.

“Members know that when they call DAE, they won’t be made to wait or put on hold. Our policy is for staff to answer an incoming call within 15 seconds, after which it rings every DAE phone, including managers’, where it will be picked up within 20 seconds.

“Currently, 98% of calls to DAE in Australia and New Zealand are answered within 15 seconds, with a consultant on the other end ready to address any member’s enquiry.

“That’s the DAE difference – our call centres are small, localised operations meaning every one of our customer service consultants undertakes a high level of personalised training, learning every facet of the business to best help customers with any request.

“We want to promote growth within our own company, motivating staff to expand their horizons with new experiences and challenges while rewarding them for their attitude and dedication to service.

“A staff exchange provides that opportunity and following this pilot program, we look forward to rolling it out across our global offices.

About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.

DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com

Original Source: DAE Staff Exchange Expands Trans-Tasman Service
Perspective Magazine is the largest independent trade publication for the timeshare and fractional ownership industry globally. Syndication by INTUITION, a leading brand marketing service by Perspective Group.

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Give The Gift Of A Vacation With UVC’s Unlimited Sharing Program

INTUITION’s Social Media Monitoring Platform Provides Crucial Real Time Analytics

Unlimited Vacation Club Honored With A Silver Adrian Award

New Appointments Take DAE To Next Level

staySky Vacation Clubs Broadens Lifestyle And Travel Horizons

INTUITION Adds CustomerCount℠ Surveys To Brand Marketing Service

Dial An Exchange China Announces Impressive Rise in 2012 Numbers

Classic Holidays Inspires New Generation Of Career Seekers

Secrets Maroma Beach Riviera Cancun Resort Wins 2014 TripAdvisor Travelers’ Choice Award

Prana Resort Nandana Signs With Dial An Exchange Thailand

Classic Holidays Welcomes TATOC’s Harry Taylor To Directors Conference

National Timeshare Owners Association Partners With LightStream

Dial An Exchange Offers Free Exchange Membership

Rebrand Delivers Strong Growth For DAE

Concierge Realty Offers Help With Timeshare Resales

staySky Vacation Clubs Celebrates Banner Summer Season

Dial An Exchange China Puts Member Services At The Fingertips Of Exchange Members

Vacatia’s President, Michael Burns, To Open The 2014 ARDA World Resale Forum

Generator Systems Renews Sponsorship For GNEX 2015 Timeshare Conference

DAE China Raises Funds For Youth Charity

Unlimited Vacation Club Celebrates Five Years Of Growth

weholi Expands Timeshare Owner Options

Phuket to Play Host to Thailand’s First ITU Long Distance Triathlon Series Event 9th-10th November 2013

Karma Royal Group Opens The Reef On Gili Meno, Indonesia

DAE Offers Wave Of Great Savings At Top U.S. Beach Destinations

UVC To Open Zoëtry Villa Rolandi Isla Mujeres Cancun

DAE Expands Portfolio With Oaks Group Properties

Concierge Realty Provides Solutions For Delinquent Resort Inventory

Dial An Exchange Global Team Named ATHOC Corporate Team Of The Year 2013

CRDA Appoints Three New Directors

staySky Vacation Clubs Reaches Membership Milestone

TrackResults Announces Record Month Attracting Seven New Clients

VacayStay Connect To Sponsor Canadian Resort Conference

Weholi Selects INTUITION For Brand Marketing

Fermin Cruz

weholi Announces Sponsorship Of Canadian Resort Conference

Dial An Exchange Selects Juan Pablo Saiz For Latin America Region

RTX Employees Participate in Asheville’s Days of Impact

TradeWinds Offers The Ultimate Caribbean Vacation Experience On Water

DAE Opens Vacation Exchange Office In Cairo, EGYPT

Concierge Realty Family Vacations

Concierge Realty Makes A Splash With Family-Friendly Beach Resorts

Freedom Resort Club Selects Perspective Group For Brand Marketing

DAE Egypt Adds New Resort In Dahab To DAE Worldwide Exchange Network

Travel To Go Launches Radio Outreach Initiative

Concierge Realty Selects Perspective Group’s Brand Marketing Service

RTX Expands Florida Staff

DAE Nominated As Finalist In 2014 ARDA Awards

Canadian Resort Conference Announces 2015 Session Schedule

Extreme Engineering Has Been Nominated As An ARDA Awards Finalist

Industry Leader To Highlight Cost-Effective Design And Construction At ARDA World Conference

Deedback Solutions Presents Captain Richard Phillips At GNEX 2014 Conference

DAE Delivers Successful New Zealand Roadshow

Travel To Go Supports Las Vegas Charity Fundraiser

Travel To Go Strengthens Travel Club Concept

DAE Group Announces New Chief Information Officer

Unlimited Vacation Club Announces New Resorts In Mexico, Latin American And The Caribbean

Brand Tango And Perspective Group Launch Brand Awareness Campaign

Dreams Resorts & Spas Expands Into Central America With First Resort In Costa Rica

RSG Developer Services Launches New Website

5-Star Customer Service Pays Off For Travel To Go

Classic Holidays Affiliation Impacts Australian Resort Managers

CustomerCount Confirms As Contributing Sponsorship For GNEX 2014 Timeshare Conference

SaveOnResorts.com Selects INTUITION For Brand Marketing

staySky Hotels & Resorts Launches New Vacation Club

Resort Travel & Xchange Reports Record Growth

Dial An Exchange Appoints Gary Fog As New Business Development Manager-Australia & New Zealand

Unlimited Vacation Club Treats Travelers To Cozumel’s Top Spots

Resort Travel & Xchange Selects INTUITION To Increase Brand Awareness

Unlimited Vacation Club Properties Scoop Top RCI Honors

2014 Perspective Magazine Award Winners Announced

staySky Vacation Clubs Cater To Rising Wave Of Millennial Travelers

TradeWinds Chartered Yachts Continues Expansion

Australian Timeshare Owners Applaud DAE Initiative

Resort Travel & Xchange Hits 80,000 Member Milestone

Owners Exchange™ Confirmed As Speaker At CRC Conference, September 9 – 10

Brand Reputation Management Software Adapted For Timeshare Industry

Perspective Group To Produce Canadian Resort Conference

DAE Award To Recognise Outstanding Customer Service

Global Change For Largest Independent Timeshare Business Magazine

NTOA Confirms As Sponsor At GNEX 2015 Timeshare Conference

Executives From Dial An Exchange To Participate In ARDA World

Travel To Go President & CEO Nominated For San Diego Magazine’s Woman Of The Year Award

Team Classic Gears Up To Smash Rally Target For Charity

ARDA Names Grand Pacific Resort Management as Finalist in 16 Categories

Global Timeshare Conference To Celebrate 5th Anniversary

Vacation Club Provides Effective Marketing Strategy For Resort Developers

Industry Leader, Robert Kobek, Is Featured Speaker At GNEX 2015 Conference

Festiva Adventure Club Selects RTX Premium Plus For Members

Keisha Hayden Joins Perspective Groups’ Orlando Based Team As PR Account Manger

Royal Resorts Celebrates 20th Anniversary Of Employee Education Program

AMResorts Opens First Secrets Resort & Spa In Playa Mujeres

Dial An Exchange Appoints Ahmed Adel As New Business Development Manager-Egypt

Classic Holidays Takes Show On The Road In New Zealand

Dreams Buenaventura Coming To Panama

Fast-Growing RTX Builds Industry-Wide Presence

Merlin Software For Vacation Ownership Set To Bring Cloud Computing To ARDA 2014

Residence San Rossore Signs With Dial An Exchange Italy

Classic Holidays Wins Best Management Company Three Years Running

American Resort Collection Launches With New Approach To Vacation Ownership

Travel To Go Makes Dreams Come True Through Philanthropic Acts

DAE Partners With Independent Resort Group On ‘Roadshow’ Ownership Awareness Initiative

Winners Revealed For The 2016 Perspective Magazine Awards

UVC Resorts Win Best Hotels Awards