DAE Staff Exchange Expands Trans-Tasman Service

Andre Tawaf DAE300

Orlando, Florida – February 25, 2014 – (INTUITION by Perspective Group) – Global vacation exchange company DAE is introducing a new kind of exchange – a staff exchange between its Australian and New Zealand offices throughout February and March.

The program will see Australian and New Zealand customer service consultants spend up to two weeks working in the opposite country to better familiarize themselves with the local product and different needs of each market.
DAE Australia/New Zealand Regional Manager, Andre Tawaf, said the benefits of promoting staff education and interaction would be felt across the company.

“The staff exchange is an opportunity for our consultants to gain a better understanding of the products and resorts they exchange their local members into,” said Andre.

“This level of attention really stands out from a customer perspective.

“For example, when an Australian DAE member wants to book a New Zealand holiday, our Australian staff will be further educated on the New Zealand market and able to impart their own personal experience, and vice versa, ultimately improving the member’s experience.

“We also want staff to learn from each other’s business and create synergies to continually improve business efficiencies and, most importantly, the customer service across the Tasman.

“At DAE we are constantly expanding our online presence, but customer service is our focus. We love talking to and helping our customers, and many choose to call us simply to speak with a friendly and familiar member of staff.

“Members know that when they call DAE, they won’t be made to wait or put on hold. Our policy is for staff to answer an incoming call within 15 seconds, after which it rings every DAE phone, including managers’, where it will be picked up within 20 seconds.

“Currently, 98% of calls to DAE in Australia and New Zealand are answered within 15 seconds, with a consultant on the other end ready to address any member’s enquiry.

“That’s the DAE difference – our call centres are small, localised operations meaning every one of our customer service consultants undertakes a high level of personalised training, learning every facet of the business to best help customers with any request.

“We want to promote growth within our own company, motivating staff to expand their horizons with new experiences and challenges while rewarding them for their attitude and dedication to service.

“A staff exchange provides that opportunity and following this pilot program, we look forward to rolling it out across our global offices.

About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.

DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com

Original Source: DAE Staff Exchange Expands Trans-Tasman Service
Perspective Magazine is the largest independent trade publication for the timeshare and fractional ownership industry globally. Syndication by INTUITION, a leading brand marketing service by Perspective Group.

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staySky Vacation Clubs Celebrates Banner Summer Season

Concierge Realty Family Vacations

Concierge Realty Makes A Splash With Family-Friendly Beach Resorts

staySky Vacation Club Launches As Tourism Booms In Orlando

DAE Expands Portfolio With Oaks Group Properties

VacayStay Connect To Sponsor Canadian Resort Conference

Industry Leader To Highlight Cost-Effective Design And Construction At ARDA World Conference

Brand Tango Renews Silver Sponsorship For GNEX 2015 Timeshare Conference

DAE Asia Launches Facebook Page

Expansion Underway For Dial An Exchange Europe

Secrets Maroma Beach Riviera Cancun Resort Wins 2014 TripAdvisor Travelers’ Choice Award

Classic Holidays Takes Show On The Road In New Zealand

Voyages by RTX Launches

Private Residence Clubs Boost Owner Benefits With DAE

Executives From Dial An Exchange To Participate In ARDA World

Dial An Exchange Reinforces Global Growth At ARDA World Convention

2014 Canadian Resort Conference Confirmed For Toronto

Maximize Value Of Membership With RTX End-Of-Year Checklist

weholi Launches Easy-To-Use Online Timeshare Marketplace

Unlimited Vacation Club Celebrates Three Years Of Providing Exceptional Privileges At Extraordinary Resorts

Karma Royal Group Launches The Final Release At Karma Kandara, Bali

Travel To Go Confirms Gold Level Sponsorship For GNEX 2014 Timeshare Conference

DAE Australia/New Zealand Appoints Business Development Manager

GA Keen Realty Advisors Markets Operating Timeshare Resort in Daytona Beach, FL

Holiday Systems International Confirms As Exhibitor At Canadian Resort Conference

Dial An Exchange China Puts Member Services At The Fingertips Of Exchange Members

DAE South Africa Introduces More Benefits For Gold Advantage Members

Savings Are Sky-High On DAE Rocky Mountain Getaways

NTOA Releases First Timeshare Owners Study

GNEX 2014 Conference Attendance Exceeds 100 Companies

Classic Holidays’ Gail O’Neill Nominated For Women In Business Award

DAE Invitational Drives New Experiences For Members

Travel To Go Launches Radio Outreach Initiative

Resort Travel & Xchange Sees Member Transactions Soar

The Association Of Timeshare Recyclers Engages Perspective Group To Help With Marketing Strategy

Fermin Cruz

weholi Confirms Sponsorship Of GNEX 2016 Timeshare Conference

New staySky Vacation Club Reports Strong Gains

Tour Gala 2014 Honorees Distinguish Themselves Through Commitment And Dedication To The Community

DAE Highlights New Services, Global Growth At ARDA Convention

American Resort Collection Launches With New Approach To Vacation Ownership

Unlimited Vacation Club Continues Rapid Membership Growth

Perspective Group Expands PR Division With New Hire

Give The Gift Of A Vacation With UVC’s Unlimited Sharing Program

RTX Expands Resort Partnerships Staff

Dial An Exchange Implements Interface To Streamline Business Processes With Resorts

Global Growth for Dial An Exchange in 2012 Exceeds Expectations

Dial An Exchange USA Takes Home Best Service Provider Award At GNEX 2013

Travel To Go President & CEO Nominated For San Diego Magazine’s Woman Of The Year Award

Sun Shines Bright On DAE Escapes To Arizona

Royal Resorts Sea Turtle Protection Program Exceeds 500,000 Releases In Mexico

Royal Resorts Enters New Era

@Work International Expands US Footprint With Viewpoint Deal

Dial An Exchange Brings Island Fun To GNEX 2014

Ahmed Adel

DAE Excites More Partners In Egypt

Dial An Exchange Sponsors Upcoming Australian Timeshare Conference

National Timeshare Owners Association Appoints Wesley Kogelman To Advisory Board

DAE Exchange Services Now offered To Travel To Go Members

ROMANTIC HOT SPOTS: Couples Fall For Secrets Resorts & Spas

DAE SA Opening Up A World Of Touring Options With GATS Leisure

DAE Brings Magic Of Mardi Gras To GNEX 2016 Timeshare Conference

Prana Resort Nandana Signs With Dial An Exchange Thailand

RTX Sponsors Fall C.A.R.E. Speed Networking Event

Vacation Education Series For Timeshare Owners, DAE Goes On The Road To Listen And Share Expertise

Resort Travel & Xchange Provides Timeshare Exchange Alternative

UVC Explorer's Club

Kids Stay Free At Select Unlimited Vacation Club Resorts

Breckenridge Grand Vacations Takes Gold Medals In ARDY Awards Competition

Fidelity National Timeshare Joins Interval International’s Affiliate Advantages Program

DAE Boosting NZ Tourist Numbers From Chinese Vacation Ownership Market

AMResorts Breaks Ground On Now Onyx Punta Cana Resort Alongside the President of the Dominican Republic President, Danilo Medina

More Members, More Choice With DAE

Karma Royal Group Opens The Reef On Gili Meno, Indonesia

CRDA Announces New Officers And Directors

Concord Confirms As Exhibitor At GNEX 2015

Mario Lopez Stars In Vacation Fun At Now Amber Puerto Vallarta

Dial An Exchange Announces Record Membership Numbers

National Timeshare Owners Association CEO To Speak At Upcoming TATOC Conference

TrackResults Announces Record Month Attracting Seven New Clients

Resort Travel & Xchange’s Justin Hunter Elected to CRDA’s Board of Directors

Escape The Cold With Warm-Weather Getaways From RTX

Timeshare Association Set To Address Lifecycle Of Timeshare Ownership

Unlimited Vacation Club To Celebrate The Winter Holidays With Members This Season

Classic Holidays Sees Record Attendance At Resort Managers’ Conference

RTX Embraces Multi-Channel Customer Engagement

Roy Peires Confirmed As A Keynote Speaker For GNEX 2014 Conference

staySky Vacation Clubs Cater To Rising Wave Of Millennial Travelers

Beneficium Acquires @Work International

Innovative New Online Marketplace Helps Travelers Score Dream Vacations

Dreams Las Mareas Costa Rica Offers New Golf Package

DAE Signs Deal As Preferred Exchange Partner With LPA

Five AMResorts Properties Earn TripAdvisor® Hall Of Fame Honors

staySky Hotels & Resorts Launches New Vacation Club

Fermin Cruz

weholi Announces Sponsorship Of Canadian Resort Conference

Classic Holidays Scoops Top Industry Awards

Dial An Exchange South Africa Sees Growth Due To Implementation Of New Programs

Unlimited Vacation Club To Celebrate Upcoming Spring Events

TrackResults Renews Sponsorship For GNEX 2015 Timeshare Conference

Dial An Exchange To Promote Global Advantage Program At ARDA Convention

Classic Holidays Resort Directors’ Conference Tackles Ageing Timeshare Owners